WZ Ordinary Ventures ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our software — including Ordinary Space — or contact us.
1. Information We Collect
We may collect the following information:
Information you provide
This may include:
- Your email address when you request product updates
- Purchase and licensing information
- Messages, attachments, or diagnostic information you send to support
- Any other information you voluntarily provide
Purchase and licensing information
When you purchase or activate a product, we may receive information such as:
- Your email address
- The product or license purchased
- Transaction and refund information
- A device identifier and device name
- License activation and entitlement status
Payments are processed by a third-party payment provider. We do not receive or store your complete payment-card details.
Website information
When you visit our website, our systems and service providers may automatically receive:
- Your IP address
- Browser and device information
- Pages or files requested
- Referring pages
- Request times and technical logs
We may use essential cookies or similar technologies for website operation, security, forms, and status messages.
Information processed by our software
Ordinary Space requires access to certain macOS features to manage windows. It may process information locally on your Mac, including application and window information, display and Desktop information, keyboard shortcuts, and your app settings.
This information is primarily processed on your device. We do not automatically upload your open windows, window titles, typed content, layouts, or diagnostic reports.
If you choose to send us a diagnostic report, it may contain technical information about your Mac, displays, applications, windows, settings, and recent app activity. You should review diagnostic files before sharing them.
2. How We Use Information
We may use information to:
- Provide and maintain our website and software
- Process purchases, trials, license activations, and refunds
- Send product updates you requested
- Respond to support and other enquiries
- Provide software updates
- Prevent fraud, abuse, and security incidents
- Diagnose and improve reliability
- Comply with legal, tax, and accounting obligations
- Enforce our Terms of Use
We do not sell personal information or use it for third-party behavioral advertising.
3. How We Share Information
We may share information with service providers that help us operate our business, including providers of:
- Website and database hosting
- Payment processing and checkout
- Software downloads and content delivery
- Email and customer support
- Security and technical infrastructure
These providers may process information only as needed to provide their services and under their own privacy terms.
We may also disclose information:
- When required by law or legal process
- To protect our users, rights, property, or security
- To investigate fraud or misuse
- In connection with a merger, acquisition, financing, or sale of the business
Our website may contain links to or embedded content from third-party services. Their privacy policies govern information they collect.
4. Cookies and Analytics
We may use essential cookies needed to operate and secure the website.
We do not currently use third-party behavioral advertising or analytics. Embedded content and external service providers may receive standard network information when their content is loaded.
5. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain purchase and licensing records
- Prevent fraud and repeated trial abuse
- Respond to support requests
- Meet legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
Product-update registrations are retained until you unsubscribe or ask us to delete them.
Information stored locally by Ordinary Space remains on your Mac until you remove or reset it. Some licensing information stored in macOS Keychain may remain after uninstalling the app.
6. Security
We use reasonable administrative, technical, and organizational safeguards to protect information.
However, no method of transmission or storage is completely secure. You are responsible for protecting your Mac, email account, license key, exported settings, and diagnostic files.
7. International Processing
We are based in Malaysia. Our service providers may process information in Malaysia or other countries. Those countries may have privacy laws different from those where you live.
8. Your Rights and Choices
Depending on your location, you may have the right to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of or objection to certain processing
- A portable copy of certain information
- Withdrawal of consent
You may unsubscribe from product updates at any time.
You may also revoke Ordinary Space's permissions through macOS System Settings, although doing so may prevent the app from functioning correctly.
To make a privacy request, contact us at [email protected]. We may need to verify your identity before completing a request.
9. Children
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted with a revised "Last updated" date.
11. Contact
WZ Ordinary Ventures
Malaysia
Email: [email protected]
For Ordinary Space support: [email protected]